Items ineligible for return include Food Items, Plants, Special Order Items and Sale items. Within 30 Days - It is our hope that you're completely satisfied with your order, but in the chance that you are not, we will gladly accept returns for a full refund within 30 days of the items being shipped to you. Rates vary depending on size and weight of package. (UPS Express Saver 1-3 Business Days).Rates vary depending on size and weight of package. (UPS Express Saver 2-3 Business Days).Delivery time is approximately 2-6 business days. Canadian orders are shipped using a trackable UPS Standard shipping service from Vancouver, BC.Delivery time is approximately 3-6 business days. No duties or additional taxes will be incurred with your order. USA orders are shipped using a trackable UPS Standard shipping.Once your order has been processed we will notify you to let you know your order has shipped and provide the tracking number. Shipment transit times do not include order processing times. $15 Flat Rate Shipping on Orders Under $100Īt Old Faithful Shop we strive to process your order as quickly and carefully as possible within 24 hours.$15 Flat Rate UPS Standard Shipping on Orders Under $100.Orders can be collected in Gastown or Kitsilano 7 days a week during our regular business hours. We will send you an email confirming your items are ready for pickup. Items purchased through our online store can be picked up one of our store locations in Vancouver within 24 hours of purchase. We will contact you prior to delivery to arrange a delivery window time. Items purchased through our online store will be delivered the following business day. We do not deliver on the weekends or on statutory holidays. This service is available from Monday - Friday only. We are pleased to offer Local Delivery in Vancouver only ( we do not service West Vancouver, North Vancouver, Burnaby, Richmond or Surrey).
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