![]() ![]() Department of Education, Consumer Financial Protection Bureau (CFPB), the Federal Trade Commission (FTC), your state attorney general, lender or student loan servicer. If you have a legitimate issue with your student loan servicer, you can file a complaint with the U.S. If something goes wrong six months later, it’s better to have a written record of your communication. Not every customer service representative will understand your specific questions, needs or goals.Ĭorrespond in writing with your student loan servicer. That may sound counter-intuitive, but that’s why you need to do your own independent research. Your student loan servicer is not your financial adviser. Your student loan servicer may not have all the answers These four options are a good place to start:Ģ. Don’t expect your student loan servicer - the company where you send your monthly student loan payments - to tell you which option is best for you. When it comes to student loan repayment, you have several options. Make sure you understand the following: 1. Not knowing them potentially can cost your hundreds, if not thousands, of dollars, due to mistakes or incorrect information. Have you had a difficult experience with your student loan servicer? Whether you are seeking student loan forgiveness or simply paying off student loans, make sure you know your rights. What The Navient Lawsuit Means For Your Student Loans Navient will create standardized templates for borrowers who request information about public service loan forgiveness.Navient will also monitor customer service calls to ensure its representatives are providing accurate information to borrowers who are interested in public service loan forgiveness.Navient will further train its customer service representatives to listen for key words related to public service loan forgiveness so they can connect borrowers with the Public Service Loan Forgiveness program.Each of the 10 plaintiffs will receive $15,000.Navient will pay $1.75 million to fund an independent organization that will educate borrowers who work in public service about the Public Service Loan Forgiveness program.Navient, which has denied any wrongdoing, and the American Federation of Teachers reached a settlement that includes the following: Judge Denise Cote dismissed most of the plaintiffs’ claims because they were either vague, lacked documented proof, or didn’t rise to a violation of law. ![]()
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